46 Must-Have Phrases for Telephone Calls in English
Note made by teacher Christian Ávila Rocha for practicing purposes, the information was taken from the following source: https://www.speakconfidentenglish.com/telephone-calls-in-english/ Let´s Practice Our Reading Skills Read the following information and make notes on your notebook of the unknown vocabulary. Answering the Phone Formal Hello. This is Susan. (Personal) Hello, thank you for calling [name of company]. This is Susan – how can I help you? (Professional) Good morning (good afternoon), this is Susan. How can I help you? (Professional) Informal Hello. Susan speaking. Greeting and Introducing Yourself Formal This is Laure from [company name]. Hello. This is Laure. I am calling about… (your advertisement, information about your services, to make a reservation, etc.) Informal Hi. It’s Laure. Hi – it’s me. (Use this when the other person will recognize your voice. For example, your mother, your best friend, or your brother.) Asking to Speak to Someone Formal Is _____________ avail...